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Frequently Asked Questions
Answers from our community.
How do I track my order?
You can track it directly from the app! Just go to the "My Orders" section and click on your latest purchase. The tracking link is right there. Super easy, 'di ba?
What Juan said is correct. Also, you should receive an email and SMS with the tracking number once the item has been shipped. You can use that on the courier's website.
If you still can't find it, try contacting customer support. They're very helpful! Their number is on the contact page.
What are the available payment methods?
They accept a lot! Credit/Debit Cards (Visa, Mastercard), GCash, Maya, and also Cash on Delivery (COD) for most areas in Metro Manila.
I used GCash for my last purchase. It was seamless. The payment was confirmed instantly. Highly recommended for a fast transaction!
How is the return policy?
It's a "7-day return" policy for most items. But you should check the specific product page, especially for electronics. Some items may have a direct warranty with the manufacturer instead.